FREQUENTLY ASKED QUESTIONS
You may shop as a guest; however, creating an account offers a more enhanced experience with faster checkout, order tracking, wishlists, and exclusive access to previews and limited editions.
Click on ‘Sign Up’, fill in your basic details, verify your email, and your Swanerra account will be activated for a personalized luxury experience.
- Select your desired item and choose your size.
- Click ‘Add to Cart’ and proceed to checkout.
Enter your shipping and payment details. Once your order is placed, you will receive instant confirmation via email or SMS.
We provide secure payment options including:
- Credit/Debit Cards
- UPI & Net Banking
- Wallets & Pay Later Options
International Cards All payments are processed through encrypted and secure gateways.
Yes, you may request a modification or cancellation within 24 hours of placing your order, provided it has not been shipped. To request changes, please contact our support team with your order number.
During checkout, enter your code in the ‘Promo Code’ field and click ‘Apply’. If valid, your discount will be applied immediately.
You will receive an official confirmation via email/SMS with your order details and tracking link. If you have an account, you can also view your order status in the ‘My Orders’ section.
SHIPPING & DELIVERY
- Domestic (India): Delivery typically within 3–7 business days.
International: Available for select countries; charges and timelines will be shown at checkout. All shipping costs are displayed transparently before paymen
Yes, we ship internationally. Customs duties and taxes, if applicable, will be the responsibility of the customer as per destination regulations.
Once your order is dispatched, a tracking link will be shared via email/SMS. You may also track your shipment directly from the ‘Track Order’ section of our website.
RETURNS & EXCHANGES
We accept returns and exchanges on eligible products within 7 days of delivery, provided items are unworn, unused, and returned with original tags and packaging intact.
You can request a return or exchange via the ‘My Orders’ section or by contacting our support team. Once approved, we will arrange the pickup.
Refunds are processed within 7–10 business days after the returned product passes our quality check. Refunds are issued to the original payment method or as store credit, depending on your preference.
PRODUCT INFORMATION
Each product features a detailed size guide. Please review measurements carefully before placing your order to ensure a perfect fit
All Swanerra products are photographed in high resolution under professional lighting to accurately reflect their true color and design. Slight variations may occur depending on screen settings.
PAYMENT & SECURITY
Absolutely. We use advanced SSL encryption and trusted payment gateways to ensure your personal and financial details are fully protected.
In such cases, the deducted amount is usually reversed within 3–5 business days by your bank. If not, please contact us with transaction details, and our team will resolve it promptly.
CUSTOMER SUPPORT
Our luxury support team is available to assist you with any query or concern.
Email: style@swanerra.com
Phone/WhatsApp: +91 75054 66799
Support Hours: Monday to Saturday, 10 AM – 7 PM (IST)
If an item is out of stock, click the ‘Notify Me’ button to receive an alert as soon as it is restocked.
We currently operate exclusively online. Physical boutiques and private client experiences will be introduced soon and announced on our official platforms.
TECHNICAL SUPPORT
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